Clerical Worker in the Future

Clerical Worker in the Future

Clerical Worker in the Future

Clearical Worker as Receptionist

An office receptionist is the first person that the customers see when they come in to an office and also the first person that a caller would speak with if contacting the company by phone

Receptionist Work at Last and In the future

At Last

§  Handling Phone : call-handling is an activity serving customers or contacts via phone, where customers can leave a message or deliver the desired goals and objectives they call

§  Handling Guess  : serve the guests is an activity providing service to guests to help and meet their needs for the company. in this case we should be friendly, polite, well mannered and meek

§  Over Taking        :  take over the work can also be done by a receptionist, for example, if the leaders were out of town so some leadership tasks can be handled by the rules and authority granted

At Now : create a spread sheet, create a mail merge, create word documents, Updating and maintaining database of customers and taking orders over the phone is a routine activity every day to do. it is necessary that the company continues to update and can give the best to its customers.

§  Created Spread sheet

§  Create mail merge

§  Create documents word

§  Update and maintain a customer database

§  Flexiblle Call Routing

Skill Needed for The Future : there are some skills that must be considered for the future include

§  Good Speaking     :  use language that is courteous, friendly, and organized. especially in the phone try not eating and talking with others.

§  Social                    :  as a receptionist should have an open attitude to customer relations and this is done to maintain the good name and give a positive impression

§  Active Listening Perceptiveness : accept criticism and suggestions from others to build a better company

§  Service                 : service is very important because it affects the progress or decline of our company, in order to give the best customer service and relations remain in a relationship with our company '

A Receptionist in the future must have most knowledge, skills and good attitude for increasing carier and for be a good person at the future.

My interest is in future, because I am going to spend the rest of my life there.

Modern awards

A modern award may define the meaning of the term ‘clerical work’ for the purposes of interpreting that award. For example, the Clerks — Private Sector Award 2010 defines ‘clerical work’ to include recording, typing, calculating, invoicing, billing, charging, checking, receiving and answering calls, cash handling, operating a telephone switchboard and attending a reception desk. However, the award also names industry awards containing clerical classifications that are not covered by the Clerks